Helpdesk Solutions
Our helpdesk services have been designed to give the customer
complete flexibility when using our services. Our Clients have confidently
outsourced their services to us because we work with them to provide the very
best in service levels without compromising their business needs.
Strengths of the Netbox5 offering include ...
- Can support your business or your customers and provides a end to end solution.
- Realistic and honest pricing- You will always know where you stand with Netbox5.
- Offers a complete 24hr – 7 days a week service to cover any business or company which needs a helpdesk solution.
- A variety of services – use the helpdesk as a Support desk or to reduce your cost as a business by moving your administration functions.
- A better service for an overall reduced cost due to our European location.
The service leads in to all the other services the company provides as shown below.
Project Management – Allows customers to back off the escalations and on the ground support to the engineers whilst working on the project
IT Support and Consultancy Services– Once the server/network/IT solution has been installed we are then able to offer the support and maintenance element through the helpdesk. Its nice to know that the customer can have a complete service as opposed to half a service which then needs to be backed off to another IT company.
Software Development– Traditional companies are reluctant to have their software developed off site. With us its different simply because we can offer the support side through the helpdesk.
Engineer Pool and "Staff on Tap"– As calls a raised through the helpdesk our engineer pool will spring into action. All Ad hoc requests can be handled through the helpdesk.
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