Our Support Services

For Support we offer the following:

Re-active Telephone and Remote Support

We have a dedicated helpdesk team available both to our clients and to our support staff and engineers on customer site. We put particular emphasis on the training and quality of our support desk personnel as their experience is essential in coordinating all the services that Netbox5 provide.

The products and services in the Netbox5 flyer are considered key skills however our helpdesk will always try to assist with resolving customer issues, regardless of subject.

Headline features of our helpdesk are:

• Unlimited calls to certified technicians
• Guaranteed 1 hour call back
• Remote 'dial in' diagnostics and fault rectification
• Covers a wide range of supported hardware and software

Pro-active Remote monitoring

In addition to our reactive support our helpdesk offers a pro-active service where we actively manage our clients' systems. Each support package is particularly tailored to the needs of the specific environment however typical offerings include a regular analysis of:

Servers

We typically run regular checks on servers to look for current problems as well as potential issues. Resource concerns, anti virus problems, hardware and software errors are all covered. The overall goal is to resolve issues before they become a visible concern to the end user.

Network Components

Where required we monitor and configure networking components to ensure reliable operation of the client network. Typically this includes monitoring for resource issues and generating reports on the performance of individual devices as well as on the network as a whole.

Remote Access and Security

Our network specialists can monitor and configure remote access components, firewalls, IDS/IPS and other security related systems to ensure that our customers are fully secure and protected.